Terms of service

Terms of Service

Last updated: June 2025

Welcome to Soft Pajama. These Terms of Service govern your use of our website at https://softpajama.com/ and any purchases you make with us. Please read them carefully — by browsing our site or placing an order, you agree to be bound by these terms.

Throughout this document, "we," "us," and "our" refer to Soft Pajama, a trading name of WULBI LTD (Company Number: 17332116), registered at 20 Wenlock Road, London, United Kingdom, N1 7GU. "You" and "your" refer to the individual accessing our website or purchasing from us.

1. Acceptance of Terms

By accessing or using softpajama.com, browsing our collections, or completing a purchase, you confirm that you have read, understood, and agree to these Terms of Service in full. If you do not agree with any part of these terms, please do not use our website.

2. Eligibility and Minimum Age

Our website and services are intended for individuals who are 18 years of age or older. By using this site, you represent and warrant that you meet this minimum age requirement. We reserve the right to cancel orders and refuse service if we have reason to believe this requirement has not been met.

3. Our Products

Soft Pajama offers a curated range of women's sleepwear and loungewear crafted from exclusively natural fibres — including cotton, rayon, modal, and linen blends. Our collections include:

  • Printed Cotton Pajama Sets
  • Pyjama Shorts & Lounge Shorts
  • Soft Print Cotton Robes
  • Women's Lounge & Sleepwear
  • Cotton Nightgowns
  • Maternity Pajama Sets
  • Men's Boxer Shorts
  • Girls Pajama Sets

We take care to represent every piece accurately — from the artisan-printed designs to the softness of each fabric. However, we reserve the right to modify, discontinue, or limit the availability of any product at any time without prior notice. Product images are for illustrative purposes; slight colour variations may occur due to screen display settings.

4. Pricing and Order Accuracy

All prices on our website are displayed in USD. We make every effort to ensure pricing is accurate at the time of publication. In the event of a pricing error, we reserve the right to cancel or refuse an order, even after confirmation has been sent. We will notify you promptly and offer a full refund where payment has been taken.

We reserve the right to refuse, cancel, or limit any order at our discretion — including orders that appear fraudulent, abusive, or in violation of these terms.

5. Shipping and Delivery

We offer free standard shipping on all orders to all destinations. Orders are processed within 1–3 business days. Estimated delivery times are as follows:

  • United States: 5–9 business days via USPS
  • International: 10–20 business days via local postal partners

Delivery timeframes are estimates and may vary due to carrier delays, customs processing, or circumstances beyond our control. We are not liable for delays outside of our reasonable control.

6. Intellectual Property

All content on this website — including but not limited to our artisan-printed design imagery, product photographs, text, brand name, logo, and overall site design — is the exclusive property of WULBI LTD and is protected by applicable intellectual property laws. You may not reproduce, distribute, modify, or use any of our content for commercial purposes without our express written permission.

7. Limitation of Liability

To the fullest extent permitted by law, Soft Pajama and WULBI LTD shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our website or products. Our total liability to you in connection with any claim shall not exceed the amount paid by you for the relevant order.

Nothing in these terms limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded under applicable law.

8. Governing Law and Jurisdiction

These Terms of Service are governed by and construed in accordance with the laws of England and Wales, United Kingdom. Any disputes arising from or relating to these terms or your use of our website shall be subject to the exclusive jurisdiction of the courts of England and Wales.

9. Dispute Resolution

We genuinely hope you never have a reason to raise a complaint — but if something isn't right, we'd love the chance to make it better. Please contact us first at support@softpajama.com and we will endeavour to resolve your concern within 48 hours. If we are unable to reach a satisfactory resolution directly, you may seek redress through the appropriate consumer protection authorities or courts in England and Wales.

10. Changes to These Terms

We reserve the right to update or modify these Terms of Service at any time. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this page periodically. Your continued use of the website following any changes constitutes your acceptance of the revised terms.

11. Contact Us

If you have any questions about these Terms of Service or any aspect of your order, our team is here to help.

  • Email: support@softpajama.com
  • Phone: +44 7537 186723
  • Address: 20 Wenlock Road, London, United Kingdom, N1 7GU
  • Business Hours: Monday–Friday 9:00 AM – 6:00 PM ET | Saturday 10:00 AM – 4:00 PM ET | Sunday Closed

Comfort is not a luxury — and neither is great customer care. We'll always do our best to get back to you within 48 hours.