Contact Us

We believe that every woman deserves to feel supported — not just in her favourite cotton pajama set or soft print robe, but in every interaction she has with us. Whether you have a question about your order, need help choosing between our printed cotton pajama sets and our maternity pajama sets, or simply want to know more about our natural-fibre fabrics, we are here — real people, ready to help.

Reaching us is easy. Find all the ways to get in touch below, and we will make sure your question is answered with care.

Get in Touch

We would love to hear from you. Whether it is a sizing question about our women's lounge and sleepwear, a query about international shipping for our cotton nightgowns, or anything else on your mind — do not hesitate to reach out.

Email Us

For all enquiries, the best way to reach our team is by email. We aim to respond to every message within 48 hours — you will always hear back from a real member of our team, not a bot.

Email: support@softpajama.com

Call Us

Prefer to speak with someone directly? You are welcome to call us during our business hours. Our team is warm, knowledgeable, and happy to help you find the perfect pyjama shorts, robe, or girls pajama set.

Phone: +44 7537 186723

Our Business Hours

Our customer support team is available during the following hours. All times are listed in Eastern Time (ET).

• Monday – Friday: 9:00 AM – 6:00 PM ET
• Saturday: 10:00 AM – 4:00 PM ET
• Sunday: Closed

If you contact us outside of these hours, we will get back to you as soon as we are at our desks — always within 48 hours.

Our Address

Soft Pajama is operated by WULBI LTD (Company No. 17332116). Our registered business address is:

Soft Pajama — WULBI LTD
20 Wenlock Road
London
N1 7GU
United Kingdom

What Can We Help You With?

Our support team is experienced with all things Soft Pajama. Here are some of the most common topics we can assist you with:

• Order status and tracking for US and international deliveries
• Sizing guidance for our printed cotton pajama sets, maternity pajama sets, and girls pajama sets
• Fabric and care questions about our cotton, rayon, modal, and linen-blend pieces
• Returns, exchanges, and any concerns about your soft print cotton robe or lounge shorts
• Shipping timelines — including our free standard shipping on all orders, US delivery via USPS (5–9 business days), and international delivery (10–20 business days)
• Gifting recommendations across our full range of women's sleepwear and loungewear
• Questions about our men's boxer shorts or any other item in our curated collection

A Note on Response Times

We know that waiting for an answer is never comfortable — and comfort is quite literally what we are all about. That is why we commit to responding to every email and voicemail within 48 hours during business days. When you reach out to Soft Pajama, you will always hear back from a real, caring member of our team. No automated replies, no scripted responses — just genuine help, wrapped in the same warmth we put into every piece we make.

Shipping Information at a Glance

Have a question about delivery? Here is a quick overview while you wait to hear from us:

• Processing time: 1–3 business days
• US delivery: 5–9 business days via USPS
• International delivery: 10–20 business days via local postal partners
• Shipping cost: Free standard shipping on all orders, to all destinations
• Currency: All orders are processed in USD

For anything not covered here, please do not hesitate to reach out to our team directly at support@softpajama.com or call us on +44 7537 186723. We are here to make sure your experience with Soft Pajama feels every bit as good as slipping into your favourite cotton nightgown at the end of a long day.