Shipping Policy

At Soft Pajama, we believe that the moment you place your order, the anticipation of wrapping yourself in something beautifully soft should feel just as good as the parcel arriving at your door. That is why we have made our shipping simple, transparent, and completely free — because comfort starts long before the cotton touches your skin.

Please read this policy carefully so you know exactly what to expect from the moment you check out to the moment your printed cotton pajama set, cosy robe, or lounge shorts arrive with you.

Free Shipping on Every Order

We offer free standard shipping on all orders, to every destination we serve — no minimum spend, no conditions. Whether you are ordering a single pair of pyjama shorts or a full set of maternity pajamas, shipping is always on us.

Order Processing Time

Every order is carefully prepared before it leaves us. Please allow 2–3 business days for your order to be processed, quality-checked, and packed. Processing time is separate from the shipping transit times listed below. Orders placed on weekends or public holidays will begin processing on the next available business day.

Shipping Destinations & Delivery Timeframes

We currently ship to the following destinations. Estimated delivery windows begin from the date your order is dispatched — not from the date of purchase.

United States

• Carrier: USPS
• Estimated Delivery: 9–15 business days after dispatch
• Shipping Cost: Free

United Kingdom

• Carrier: Royal Mail
• Estimated Delivery: 7–13 business days after dispatch
• Shipping Cost: Free

Rest of the World

• Carrier: Varies by destination — fulfilled via our international carrier partners
• Estimated Delivery: Delivery timeframes for all other countries depend entirely on the shipping carrier assigned to your region and local postal conditions. Transit times can vary significantly. You will receive tracking information to monitor your parcel's progress in real time.
• Shipping Cost: Free

Please note that all delivery timeframes are estimates. Occasional delays may occur during peak seasons, public holidays, or due to circumstances outside our control such as customs processing or carrier disruptions. We appreciate your patience — your softness is on its way.

Order Tracking

Every single order placed at Soft Pajama comes with tracking — always, without exception. Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and a link to monitor your parcel. If you have not received your tracking details within 3 business days of placing your order, please check your spam folder first, then contact us and we will look into it right away.

Lost or Damaged Parcels

We take great care in packaging your nightgowns, robes, and lounge sets, but we understand that occasionally things can go wrong in transit. If your parcel arrives damaged, or if your tracking shows it has not moved for an extended period and you believe it may be lost, please contact us at support@softpajama.com within 30 days of the dispatch date.

We will work with the carrier to investigate and, where appropriate, arrange a replacement or resolution for you. Your peace of mind matters to us just as much as your comfort does.

Incorrect Delivery Addresses

Please double-check your delivery address carefully before completing your order. Soft Pajama cannot be held responsible for parcels that are delayed, misdelivered, or returned due to an incorrect or incomplete address provided at checkout. If you realise you have entered the wrong address, contact us immediately at support@softpajama.com — we will do our best to update the details before your order is dispatched, but we cannot guarantee changes can be made once processing has begun.

Customs, Duties & Import Taxes

For international orders (outside the United Kingdom), your parcel may be subject to customs duties, import taxes, or local handling fees upon arrival in your country. These charges are determined by your local customs authority and are entirely the responsibility of the customer. Soft Pajama has no control over these fees and is unable to predict or cover them. We recommend checking with your local customs office before ordering if you are unsure.

Contact Us

Our team is here to help. If you have any questions about your order, your delivery, or anything else — please reach out and we will get back to you within 48 hours.

• Email: support@softpajama.com
• Phone: +44 7537 186723
• Business Hours: Monday–Friday, 9:00 AM – 6:00 PM ET  |  Saturday, 10:00 AM – 4:00 PM ET  |  Sunday Closed
• Business Address: WULBI LTD 17332116, 20 Wenlock Road, London, United Kingdom, N1 7GU

Thank you for choosing Soft Pajama. Every cotton nightgown, every printed robe, every pair of lounge shorts — sent to you with care, so you can come home to exactly the softness you deserve.