Refund & Returns Policy

At Soft Pajama, we believe every woman deserves to come home to something that feels truly right. If your order isn't exactly what you hoped for, we're here to make things easy — because comfort should extend to your shopping experience too.

Our Return Window

You have 30 days from the date of delivery to request a return, exchange, or refund on any eligible item. We want you to feel completely at ease with every purchase — whether that's a Printed Cotton Pajama Set, a Soft Print Cotton Robe, a Maternity Pajama Set, or any other piece from our collection.

Free Returns — We Cover the Postage

We pay for return shipping on all eligible returns. There are no return postage costs to you, and absolutely no restocking fees. Returning something should never feel like a punishment for shopping.

How to Initiate a Return or Exchange

To request a return, refund, or exchange, please use our dedicated request page:

Submit a Return, Change, or Exchange Request →

You can also reach our customer care team directly:

• Email: support@softpajama.com — we respond within 48 hours
• Phone: +44 7537186723
• Business Hours: Monday–Friday 9:00 AM – 6:00 PM ET | Saturday 10:00 AM – 4:00 PM ET | Sunday Closed

Return Scenarios We Cover

Change of Mind

Changed your mind about that Pyjama Shorts set or Women's Lounge & Sleepwear piece? No problem. As long as the item is returned within 30 days of delivery in its original, unworn, unwashed condition with all tags attached, we'll process your refund in full. We cover the return postage.

Damaged Items

If your item arrives damaged, please submit a request via our returns page or email us at support@softpajama.com within 30 days of delivery. Include a photo of the damage so we can resolve this quickly. We will arrange a free return and issue a full refund or replacement — your choice.

Wrong Item Received

If we sent you the wrong Cotton Nightgown, Girls Pajama Set, or any other item, we sincerely apologise. Please contact us with your order number and a photo of what you received. We'll arrange a free return and send the correct item as swiftly as possible — or issue a full refund if you prefer.

Defective Items

If your item has a manufacturing defect — a seam fault, a print issue, or any quality concern — please reach out within 30 days of delivery with photos of the defect. We stand behind the quality of our natural-fibre pieces and will offer a full refund or replacement at no cost to you, including free return postage.

Items That Never Arrived

If your order has not arrived within the expected delivery window — 5–9 business days for US orders or 10–20 business days for international orders — please allow an additional 3 business days before contacting us, as postal delays can occasionally occur. After that, email us at support@softpajama.com with your order number and we will investigate immediately. If your parcel is confirmed lost, we will issue a full refund or resend your order.

Refund Method & Processing Time

All approved refunds are returned to your original payment method. Once we receive and inspect the returned item, please allow 5–10 business days for the refund to appear in your account. You will receive a confirmation email as soon as your refund has been processed.

Non-Returnable Items

For hygiene reasons, the following items cannot be returned or exchanged:

• Items that have been worn, washed, or altered
• Items with tags removed
• Items returned after the 30-day return window has passed
• Final sale or clearly marked non-returnable items

If you are unsure whether your item is eligible, please contact us before sending anything back and we'll be happy to advise.

Exchanges

If you'd like to exchange your Men's Boxer Shorts, Cotton Robe, or any other piece for a different size or style, simply submit your request through our Request Change, Refund, or Exchange page. We'll do our best to accommodate your preferred replacement. If the item is no longer available, a full refund will be issued instead.

Our Business Details

This policy is operated by WULBI LTD (Company No. 17332116), trading as Soft Pajama.

Address: 20 Wenlock Road, London, United Kingdom, N1 7GU

Still Have Questions?

We're always here to help. Reach us at support@softpajama.com or call +44 7537186723 during business hours. We respond to all emails within 48 hours — because your comfort, in every sense, truly matters to us.